Summer Stock Available early September- order now to secure your stock!

Trading Terms

As a small family business we endeavour to keep our trading terms as simple as possible and keep our costs down.

  • We ask all new accounts to be pro forma until they are approved for credit. We prefer were possible to maintain proforma status as it keeps costs down and where customers use credit cards they have access to credit as well. We can supply credit applications on request.
  • We accept VISA and Mastercard. Direct Debit details are provided on every invoice.
  • Each season first orders are a minimum of $300, although subsequent orders have no minimum amount.
  • At Trade Fairs and in Agency showrooms we do request all customers to provide credit cards at the time of ordering. This guarantees stock for these orders and priority delivery. Account customers will be supplied, but only after customers who have supplied credit card at the time of ordering.
  • Please note that all internet orders are not confirmed until an official CH COLLECTION invoice is provided by fax or email. This is your confirmation of stock availability and freight charges.
  • Note all accounts are strictly 30 days from the date of invoice. We will pursue overdue accounts and will use external debt recovery agents, at your cost, where accounts exceed our terms.
  • First orders of the season placed on our website of less than $300 may not be accepted.
  • Customers may be requested to provide their bona fides as a retailer including store details, photographs and proof of trading. Orders from online, home based  and party plan retailers may also be accepted provided they can prove their credentials.

 

RETURNS POLICY

  • CH COLLECTIONS will only accept goods for return if they are faulty or not in accordance with the purchaser’s order.
  • Should the purchaser wish to return any goods  for either of the above reasons, they should contact CH COLLECTIONS or their local agent within 7 days of receiving the consignment.
  • Approval must be given by CH COLLECTIONS if the goods are to be returned past 14 days from the date of the invoice
  • Wherever possible returned goods are to be returned in their original state packaged together to ensure no further damage. 
  • CH COLLECTIONS will not pay for return freight costs if this is not discussed and agreed to before returning goods. 
  • COD returns will not be accepted.
  • Goods returned which are not fit for resale will not be accepted for credit.